Return & Refund Policy

At Unique Diamond LLC, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

Returns

  • You may request a return within 7–14 days of receiving your order.

  • To be eligible, items must be:

    • Unused and in their original condition.

    • In the original packaging, with all tags and accessories included.

  • Certain items (e.g., personal care products, customized goods, perishable items) are non-returnable for hygiene or safety reasons.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.

  • Shipping charges are non-refundable (unless the item was damaged, defective, or incorrectly shipped).

Exchanges

  • We allow exchanges for items that are defective, damaged, or incorrect.

  • To exchange an item, please contact our support team within 7 days of receiving your order

Wholesale & Bulk Orders

  • Returns and refunds for wholesale/bulk orders are subject to special conditions.

  • Please contact our logistics team for assistance with large shipments.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

  • We will arrange a replacement or issue a full refund at no extra cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).

  • We recommend using a trackable shipping service to ensure safe return of the product.